FNB Failing my Business with useless and arrogant staff

Last week I decided to moved my banking to FNB from another bank because it made sense as am already using FNB speedpoints and unfortunately the staff moved me into wrong account because they couldn't listen. I was moved to normal online banking which can only allows me to do maximum of R100k for pay and clear. Since Thursday I have been spending not less than 2 hours at the branch fighting with FNB staff to move my business to Business Enterprise Profile and as well as Mobile App. Even the stupid mobile app I have to wait for 7 days for it to be verified like really. Everything was done and up to today I can't even transact because FNB staff are useless and my Business is standing Dry as i speak. Yesterday I received a call that they will arrange someone in Polokwane to help with the enterprise urgently. This morning wen i did the follow up I was told that there is no reference and they have to log a new call because they can't even trace someone who called me. Do u guys understand that your playing with livelihood of my staff. If I dnt get this stupid enterprise today consider my Business gone because your service has been pain nothing else. For me to transact i have to do PAY AND CLEAR of R100k and with draw R100k or more and deposit it at Standard bank than I can be able work. This is a very big incovenince and dangerous. Pls sort this enterprise today or consider me gone