FNB failed...not helped!!

I contacted FNB to stop the Agoda transaction as it was not a valid booking. They said my 2 options are to get a code so the merchant can process payment or to complete a dispute form that can take 5 to 7 working days to investigate AFTER the merchant processes the transaction!!

As a client of FNB should my interest not be protected before the merchant? That is my money that I entrusted FNB with and now that I am reporting a *****ulent transaction their immediate action should be to protect the client interest and then do the dispute to resolve the process with proofs etc!

FNB, you failed your client!! You did not help!!