Fnb failed to stick to payment arrangements and leaves me with no money to live with.

Item: FNB (First National Bank)
Rating: 1
Author: Zunaid E

I am a private banker with Fnb. Ive been with FNB for almost 10 years. I informed my private banker Sannie Twala im unemployed now due to an unfair dismissal and would require payment arrangements. She imformed me to send proof which i did then arranged with Fnb regarding my personal loan telephonically when they called me as well as via online banking. I made the arrangement to a minimum. Now Fnb deducts 90 percent of my uif fund and refuses resolve the issue by reversing the full 2 months instalments and only take the 2 month payment arrangement amounts...

FNB is leaving me with no resources for food for me and my family and other debits i need to pay including a credit card with FNB which they are theatning me legally to pay and how can i when they debited all of my funds leaving me with 10 percent left.

This is in human and heartless as well as *********l for such a huge bank.

My number is: *** Email: ***

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

04 Mar 2020, 12:03

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply04 Mar 2020, 12:03

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints Team

***

Zunaid E's updateReviewer Update

06 Mar 2020, 11:03

Here is the proof that i had a shedualed payement arrangment for this loan on 6th of every month for the amount of R619,00.This is proof that both debit orders was unauthorized on my cheque acccount...I want both debit orders reversed for the amount of R1857.43. Only the 2 debit orders must be taken for the amount of R619 each as i had and have a payment arrangment.I also want Fnb loans to pay for the debit order fees that was incured for todays missed debit order.I have already gone to HelloPeter due to FNB's incompetence in how they run their clients banking epecially a private client whos paying for this service but was never contacted by my private banker Sannie and had to run with this issue by my self.I will also go to all social media platforms as well as inform my attorneys about this and seek legal action should this not be resolved by cob today.FNB :-) Scheduled payment failed (Ref.Funds Not Available). R619.00 from cheq a/c..942284 To Fnb Loan. Avail R9. 6Mar 03:37
Thank you

Zunaid Essacs
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On Wed, 04 Mar 2020, 13:12 FNB Private Clients, <***> wrote:

Dear Mr Zunaid Essacs,
Thank you for taking the time to communicate with us regarding the service failure that you experienced recently. We would like to provide the best solution available to resolve your issue.
A representative from FNB Private Clients will be in contact with you.
Please accept our sincere apology for any inconvenience this has caused.
Regards
Private Service

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Zunaid E's update06 Mar 2020, 11:03

Reviewer Update