FNB failed to send me the correct documents

I have made changes on my life policy and asked for updated document to be emailed to me, I received the document yesterday but it didn't show the changes made, I then requested again this morning that the updated documents be emailed to me as the ones sent yesterday do not show the updates, I then received the email I quote \ Please accept my apologies as the policy schedule you received was<br> system generated and did not reflect the changes you made to your policy.. Kindly find attached an updated copy of your policy schedule. I trust the above is in order.\" the last document shows one of the change but with incorrect contact details, I then called FNB life and spoke to Harvey, he checked on the system and confirmed that the changes I requested were not there, I would like to know why I received a **** document showing the changes made while the system states otherwise, Is this the way FNB operates as they know that we will be dead & won't be able to contest when the claim is made? I don't have the words to express how disappointed I am with the level of service I have received from FNB so far, All I want is a copy of my contract showing the changes made not some **** document. "