FNB Failed to help me settle my accounts.

I am extremely disappointed with the service I have received from FNB.

Since the beginning of February, I have been trying to contact FNB to negotiate payment settlements on three of my accounts. It has now been over a month, and I have still not received any proper assistance or feedback.

For one of the accounts, the consultant I spoke to was extremely rude and informed me that FNB is not willing to negotiate anything. For another account, I was told that I could settle the account with a 30% discount. I requested a statement confirming the outstanding balance so that I could proceed, but to date I have received no response.

I also logged an internal complaint, yet no one has contacted me regarding the matter.

Today I called again and was transferred from pillar to post, with no one able to assist me properly. The last consultant I spoke to ended up hanging up the phone on me, which I found extremely unprofessional.

FNB often speaks about conduct, ethics, and treating customers fairly, but my experience has been the complete opposite. I am trying to resolve my accounts responsibly, yet the lack of assistance and poor customer service has made this extremely difficult. If possible run away from FNB BAD.