Fnb failed to deliver my debit card

Fnb ordered my new debit card on my behalf and had it delivered to a different province, this was ordered from their side without any communication with me. I had to cancel that card and order one from my side after which I was contacted and asked for my delivery address and now my card is being delivered to the branch instead of being delivered to the address they confirmed with me. Why bother to contact me or offer the delivery service if you were just delivering it to the branch? I ask for delivery to eliminate the risk of contact which you are now forcing me into.