FNB failed products and service

I used to recommend FNB but I'll be steering people away from now on.

I have been part of a Private Client household. FNB have not given ebucks for Engen virutal card fuel spend for over a year and want me to go to multiple Engen locations to get physical slips to fix an issue on their side.

Recently I also travelled overseas and had issue with my card I waited 4 days to receive a reply from my private banker (***) and had no card during this period. I was then told that I had asked to remove myself from the household.

I had never asked to be removed and instead of correcting the issue the banker reffered me to someone else so I could pay more to upgrade my account. From there I was told that I shouldn't be allowed to be in the household because of my age.

I have for over a month been trying to upgrade my account to Premier Suite but received no communication for my new card delivery. When I try to call the bank I get rerouted and left on hold for over 30 minutes and every time I use the in App Chat I get a message of "Please note that your chat ahs been disconnected. Please try again."

The product and customer service have gone down the drain.