FNB failed me yet again

It's frustrating how in order to get the great service from this bank one has to write a review about the awful service we are experiencing. My wife has a fixed investment account with FNB We have recently lost the place that we were living at and are therefore building our own home. This has caused us some financial strains so we need the invested money so that we can finish our building project for our kids. We have been sent up and down trying to cancel the investment in Oder to get the money back. When calling the costumer care my wife was constantly failing the authentication process of which I could understand under the strain we are in in terms of building our home .the consultants have not assist her because it was considered as a risk of which I fully understand my frustration is that why can't our consultants at our branch assist us because when we opened the account we did it at the bank but surprisingly when we need to close the account we have to do things telephonically. The sad part is that my family is now in the verge of becoming homeless because of some consultant who feels they are the boss. They keep on referring us to the brunch for finger prints but we are not getting assistance. Even after we have comp**** with them. I for one left FNB because of similar problems that I had faced on clearing my name I now fear that I will not be the only on leaving this bank. If there is anyone who is at the end of this message and still values FNB clients do the right thing