FNB failed me when I was applying for temporary relief solution

I am not working I was dismissed on the 6th of march 2026 I have a loan,credit card and overdraft with FNB my documents were sent to fnb life insurance to claim and on my side I took the case to ccma because dismissal is unfair.i went to fnb at maponya mall on the 17.04.26 and I was transferred to loans department for payment arrangements I told them that I am not working I don’t have money even this month you will not get money in my bank account because no salary that is coming in.Because I am a single mother of two kids with bills I can see that I will not afford to pay my bills and I asked for 3 months relief I was advised to apply for it on my app I did and it was rejected I don’t understand why I mean the banks do understand how frustrating it is to be jobless and with so much bills that frustrate me every day on how am I going to pay for asking them for 3 months relief they rejected no one called to explain why rejected I just feel than fnb is glad when you come doing business with them but once u fall and you to them they careless about you.All im asking is to get help before my bills become in arrears and other thing for us to get help we use our data transport to go to the branch my time and after you go home with out the help it is so frustrating