FNB FAILED ME WHEN I NEEDED THEM THE MOST!!

FNB has really failed me as their client for the past 7 years, I cannot believe I have been moved form pillar to post just for them to add a credit facility to my fusion account they opened for me. Is it because I am a foreign national, NOT SURE. Their Fusion account department has treated me so badly that I regret ever opening an account with them. They have failed me as a client, they have failed with their customer service, They have been failed they Mission Statement ( HOW CAN WE HELP YOU), that is a lie. They can not help you with anything, instead they add to your stress. Worst service ever, after a month and a half of them asking me to provide all sorts of documents, I am still waiting for feedback, I don't think going to heaven is this tough. Very Disappointed!.