FNB failed me

I’m so disappointed with my bank, it’s the second time that I get ********** by company and FNB fail to protect me. I’ve been with FNB since my varsity days and never even considered to change and experience other banks. I think I have overstayed my welcome now. I booked at booking.com and did not stayed in the property because the owner was offended when I told him that the pics online are totally different from the actual rooms. He got irritated and chased us out. I did not cancel the booking or do a no show but booking.com decided not to refund me. I went to my bank to dispute the purchase, since I did not recieve services I paid for. I sent emails after emails to FNB to show how I got short end of the stick. I even have audio of the property owner fighting with me, chasing me out. FNB is taking forever to protect me and reverse the transactions since I’m their client and they can see that I’m the victim of bad service in this case. Bear in mind I’m their private wealth client and you will think my issue will be prioritised but I’m still waiting for my refund because there is no way I can lose R2800 just like that. We really need consumer protection measures on these booking sites. I’m really disappointed with FNB and