FNB failed customer service and delivery

Failed delivery and failed customer service, So after you failed to deliver my bank card for nearly four months, about a hundred phone calls to me to confirm my address, after numerous excuses and failed customer service, i had to have my card delivered to a FNB branch near me, but still you slapped those acount charges on every month without confirming if I had my card delivered, so basically you are ****ming me for bank charges without me actually being able to fully use the account I'm paying for, you wasted my time for four months, making me stay at home waiting for a card only I can sign for, so I had to cancel appointments, cancel family time, cancel my life while waiting like a fool for a card to be delivered to me, by your failing couriers who can't or don't want to deliver my card you are happily charging me for. Maybe it's time I get some legal advice.