dL
daniel L
1 reviews | Active since Nov 2018
18 Sept 2019, 08:42
FNB FAIL TO STOP ********** CARD PAYMENTS ON LOST AND CANCELLED CARD
Case 2***. I have reported unknown and unauthorized transactions 11 of them to FNB ***** department. This transactions happened after i lost and cancelled a black card with FNB and ordered a replacement card. FNB consultant by the name of Busi assured me that this transaction will not continue and the case is under investigation BUT THE SAME NIGHT AT MIDNIGHT 5 TRANSACTIONS WENT OFF MAKING A TOTAL OF 16 UNAUTHORIZED CARD PAYMENTS AFTER CARD CANCELLATION. I NEED THIS TO STOP AND GET REFUNDED IMMEDIATELY I CANNOT AFFORD TO WAIT FOR 7 DAYS FOR THEM TO FINISH THE INVESTIGATION AT MY FINANCIAL COSTS. I NEED REFUND ASAP I HAVE FINANCIAL COMMITMENTS TO HONOR.
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FNB (First National Bank)'s replyOfficial
18 Sept 2019, 09:34Good day Daniel Leutle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply18 Sept 2019, 09:34
Official
Good day Daniel Leutle,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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