CV
Clive V

1 reviews | Active since Mar 2009

03 Apr 2019, 10:27

FNB Fail

I received a phishing email and tried to get hold of ***** at FNB. Initially I tried phoning, but had the bull****e and trite, message all companies use who have cut down on staff to cut costs, " we have an unusually high number of calls so please hold on" .

After some time of the same message I tried to find an email address so I could forward the message to them, but despite looking on their web and other sites on Google, no email address can be found. Perhaps it may be an idea FNB to spend a miniscule more money have have your IT company rectify this.

I have now given up trying to warn them. I hope and trust their customers are not caught

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 13:20
Official
 Good Day, 
 Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback. 
Kind Regards, Hello Peter Complaints Team *** (option one)