FNB facilitating direct debit *****

<p>On 15 April 2017 FNB facilitated a direct debit of R3093.83 ref 'Easydebit Telk ********** 80e170415'</p> <p>I have previously disputed this same transaction on 1 July 2016 and had it reversed without issue.</p> <p>Now I am out of the country, and have no way of visiting my branch. I have filled out the ***** claim, explained in it my predicament, only to be told via unreplyable email that I have to go into the branch.</p> <p>I have tried to call the ***** number but spent R30 a minute being told that they are suffering from high call volumes, until my R300 airtime ran out.</p> <p>I have handed over Power of Attorney to my mother to sort this out, which they will not accept absurdly because she doesn't bank with FNB.</p> <p>It has now been two weeks and my window of opportunity is closing. I need this debit reversed ASAP. I have previously requested FNB to not allow Telkom to take any more money out of my account. How do FNB allow this exact transaction to take place again?</p> <p>Please reverse/cancel the debit as soon as possible. This is not acceptable.</p>