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Richard B

1 reviews | Active since Apr 2011

28 Sept 2017, 16:40

FNB facilitating debit *****

I have tried to contact FNB about R6094 unauthorised debits from Telkom this week, and have had ZERO response. These debits have been cancelled before. FNB is aware that these are unauthorised debits. I have tried dealing with Telkom, who just ignore me on the matter and give me a caselog number which amounts to nothing.

FNB needs to respond to me and make sure these debits are reversed before this becomes irreversible . This thievery cannot be allowed to continue.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2017, 09:09
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)

RB
Richard B's update04 Oct 2017, 09:16
Reviewer Update
Still nothing has been done. I have been contacted, telling me I will be called to sort this out, and I have taken it up on facebook, and I have been promised that I will be contacted. And still nothing. Wht is this soooooooo difficult? All you have to do is call me on +49 ********** 7914 and help me cancel some ******** debits. PLEASE??????????????????