Fnb

Hi All

I requested fnb to reverse some funds which was paid on the 31st of November 2021 using my online app, and to be honest I incorrectly used my Cvc pin, none the less I knew I could get my funds back as it was pending on my account so I called fnb, explained my problem I was told they will send me a reversal Form which needs to be filled and send back... So I done that, I get a Email after 24hr saying I should monitor my account and see if my account has been correct and received my funds, no luck money wasn't there, but I notice the pending amount has been processed how's that possible... Anyways I call the call center they say I need to go to the bank, so I did, so the service agent calls fnb online and they say I will receive my money within 31days... It's 14th January 2022 and still no money but guess what I'm getting emails and from an automated messager, so my reply was this!!!

May I ask, why do you'll send me so many forms to fill and send back, I have been filling in forms and sending back with attachements from last year I don't understand why I should fill in more forms I ve done it countless of times, and to be honest I'm really ****ed off I'm going to write a review about FNB on all platforms and social media and I promise you I will inform all my friends and family about the service I've been receiving, it's not about the money anymore it's about damn service and your guys are pathetic honestly!!! I will close my account and inform every person in and around my circle how bad FNB service is.