zZ
zweli Z
1 reviews | Active since Feb 2017
04 Oct 2019, 11:30
FNB
My moms account got frozen and she was not told why and when she goes to the bank they cant explain why and its still frozen. for such a big bank like FNB i wasn't expecting this kind of treatment at all.
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Replies (2)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 12:34Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
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FNB (First National Bank)'s reply04 Oct 2019, 12:34
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Hello Peter Complaints Team
***
***
zZ
zweli Z's updateReviewer Update
07 Oct 2019, 14:35My mom is from the Dube branch again today and she was accused of ***** by a gentleman by the name of Vusi and told her they will call the POLICE on her because she knows what she did and that she spent this money, now how can she be accused like this without proper investigating and be told she will be arrested and what form of action was done by his Vusi guy to prove that she was involved in this *****, she doesn't even have the FNB App, have they investigated the numbers they claim she sent the money to and who they belong to? why wasn't she called before the account was frozen
zZ
zweli Z's update07 Oct 2019, 14:35
Reviewer Update
My mom is from the Dube branch again today and she was accused of ***** by a gentleman by the name of Vusi and told her they will call the POLICE on her because she knows what she did and that she spent this money, now how can she be accused like this without proper investigating and be told she will be arrested and what form of action was done by his Vusi guy to prove that she was involved in this *****, she doesn't even have the FNB App, have they investigated the numbers they claim she sent the money to and who they belong to? why wasn't she called before the account was frozen