*** FNB?

My Mom’s almost 82 and I have been taking care of her account for many years. I have got full power off attorney. I never wanted a bank card linked to her account, I only needed access to sort out problems she is experiencing. All transfers etc. was done by telephone banking, self-help. Then, 2 or 3 month ago, I was told by a person at the telephone banking self-service never existed. My Moms card got ****** / lost and I phoned the ***** department to make sure that no money was withdrawn. I was told, I was told it is my problem, we must manage the transactions. I am in Johannesburg, my Mom in Deneysville. I took her to Sasolburg FNB, she got a new card, I got a card for my power of attorney and was told yes, I got full power. (So by the way … yes, someone tried drawing money from my Moms account and it was blocked after the 3rd attempt). I phoned the telephone banking centre today to request a statement for my Mom as she is suspecting that she might have gotten a raise on her Pension. I was told, sorry, we can’t help you with the card and all that has been given to you as you do not have power of attorney. ***??? Who cancelled it without my Moms knowledge? I was told she needs to phone, and she is struggling doing that. Does this mean I need to bring her to your branch again just to be told, I am sorry, I do not know what happened. I am so fed up with FNB and their pathetic service I can scream. Think I need to stop talking before I say something I can not take back.