BM
Bernard M
1 reviews | Active since Sept 2011
09 Jul 2019, 03:43
FNB (F@arers National Bank)
Private Banker Natasha Abrahams, ignores my call and emails. The branch advise that they can’t down grade my account as my banker changed my status to “on debt review” while my not on debt review. Now my paying private banking fees for no services. I can’t do anything on my account. FNB failed to refund my failed foreign payment for more than 2 years now, the query is handled by Ambretha Govender who has ignored my email as well. FNB has grown to a point where they don’t care about services delivery. The bank must fix every mess they made
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FNB (First National Bank)'s replyOfficial
09 Jul 2019, 09:47Good day Bernard,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply09 Jul 2019, 09:47
Official
Good day Bernard,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***