MA
Matthew A

1 reviews | Active since Jan 2015

28 Apr 2015, 21:54

FNB extremely unprofessional and inconsiderate

Always been with FNB, N1 city, Goodwood. I easily receive deduction SMSes in this account. I had about -R750 in my account, 2 weeks ago my internet banking said R0. My new salary was transferred in this account. 3 days ago, I went to the bank and was told it was closed and I received no notification, no phone call, SMS, or even email. Spoke to an consultant, her reply \we don't notify the customer". I explained to her if my account says R0 then I owe nothing. My salary was reversed or sent back and no indication about this. To me"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Apr 2015, 08:07
Official
Hello Matthewa,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to Banking Channels who will contact you shortly.

Complaint reference 674551.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)