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GJ
Graham J

1 reviews | Active since Sept 2020

09 Mar 2021, 14:28

FNB - Extremely poor service received. Commitments made by consultants and no action.

I have a Premier Account with FNB and every time I apply for Financial Aid, it is rejected. Only after many visits to FNB Florida / FNB Clear Water and FNB Featherbrooke Village and calls of complaints to FNB (Risk Department / Customer Care Department / Complaints Department / Customer Service Department) was I advised that I should be a Risk 0, but FNB has my account categorized as a Risk 3. Their fault not mine!

Due to this error, I have been rejected for any benefits like a loan / overdraft / credit card.

They charge me for having a Premier Account but due to the incorrect status all my applications are rejected with no valid reason. I have resorted to applying at other Financial Institutions and again due to this incorrect status all my efforts are in vain.

My name is tarnished and on my last complaint with FNB, they committed to doing an application manually to assist me with an overdraft. To date I have not heard the outcome of my manual application which was going to be considered. I have names and details of complaints. I have email trails etc to substantiate my complaint. I was advised that the system will update my status to Risk 0 soon. I think a date would be more professional as this error is ruining everything that I apply for. My credit score is deteriorating as everytime I apply for a loan, its rejected and my score goes down.

I have written to the Ombudsman for the Banking Industry, and I am taking this to every platform as this is pathetic service. I am paying for a Premier Cheque account with no benefits and no customer service.

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Replies (2)
GJ
Graham J's update10 Mar 2021, 10:15
Reviewer Update
So following my message of poor service due to FNB's error. I have not received any assistance via email nor a courtesy call. Clearly my post is not of interest to FNB. Why am I not surprised. I do intend on cancelling my account with FNB and I want a refund on all service fees charged since inception of my Premier Account. As I was advised by the FNB Florida Branch that the fee implication would grant me benefits / Ebucks but thanks to the incorrect Risk Category I received nothing. Absolutely nothing but the embarrassment of being turned away everytime I asked for help. My credit score has dropped and everyone considers me to be a risk.
GJ
Graham J's update14 Mar 2021, 20:20
Reviewer Update
Further to my plea's above for improved service, my heart is sore because I have been with this bank since the days of having a BOB account. Not one consultant has even taken the time to contact me to assist. So that clearly indicates that I am not a valued customer of FNB. For one year that I have used this account, I have earned R42.50 in Ebucks due to my incorrect Risk Status. My many emails is out of sheer disappointment and frustration. I have spent so much money in service fees, call costs for service and transport costs to reach a few branches for assistance. Its a zero bank with pathetic ethics for customer service. I have written so many poor reviews and still no response from FNB. Pathetic!