FNB - Extremely disappointing Service

It is with sadness that i write this review, as i do love banking with FNB. I have been a client for 25 years now but recently i app**** online to open a youth account for my 1 year old grandson as a birthday gift to him. My intension was to link the account to mine so that i could save every month on this account for him. i app**** well in advance thinking i will hand it to his parents on his 1 year birthday and i am greatly disappointed that this did not happen and i had to then buy him a meaningless toy instead. it is 2 and a half month later and i still don't have his account linked to my account or any info regarding this account despite FNB confirming that all paperwork requested by them was received and in order. I have follow up constantly on a weekly basis with no response on when they will link this account to mine. I'm very surprised as FNB was constantly emailing me when they needed paperwork, now that this is in order no response at all for the past month as confirmation was emailed to me on 13 Dec regarding paperwork being in order. How does it take almost 3 month to link my grandson's account to mine especially when i opened it...I am super frustrated and disappointed!!!!! this is so upsetting.