FNB EXTREMELY BAD SERVICE

I am FURIOUS with FNB to say the very least! I went over to the Broadacres Branch on the 9th of February to open an account and apply for a credit card so that I can close my account with my current bank and move everything over to FNB. I was told by the consultant that it would take 24 hours for the funds to reflect in my credit card and up to 7 working days to receive my card. She did everything electronically and confirmed a few details, never asked for my payslips, however I thought that she may have had it on her system so I didn't make much of it. When my funds didn't reflect that Monday I called the call centre and they told me they need my payslips, which I then sent, after another day or 2, I followed up again and the consultant told me that they didn't received all the payslips, so I sent it AGAIN. between the call centre and the consultant I have heard different stories about the lead time so didn't know what to believe. I have been following up almost every day up till now and all I get is that my application is escalated and will have feedback in 24 - 48 hours. It has been almost 2 weeks now and no proper feedbac****!!!!