FNB extremely bad service

Since May I've been trying to get correspondence from FNB regarding a claim I logged for retrenchment . Since I'm no longer working I request to make payment arrangements for my credit card as well as personal loan. I was retrenched in June and contacted the call center only to be told to email which I did. I sent the mail in June numerous times and haven't heard anything back from them. My claim still shows pending almost 3 months after it was logged. Today R3000 was deposited into my account and my loan debit order went off for R2413 and I'm left with nothing. Not a single email or phone call from FNB since June!