1 reviews | Active since Jul 2012

15 Apr 2016, 15:54

FNB extreme prejudice

I held an account at Standard Bank for almost 13 years but switched to FNB because of their claims to be better than everyone else. I had a debt with FNB which has now been paid up. I worked long and hard to repay that debt and clear my credit rating, paying a hefty amount of interest as well! After recently applying for a credit card with FNB I'm now told I must wait SIX MONTHS before they will consider me for credit. I think this is extremely unfair and prejudicial. I have a clear record and have never had any judgements against my name. What more am I supposed to do? Very unhappy and will most likely return to Standard Bank.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply16 Apr 2016, 08:25
Official
Hello markW@ ,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 906552.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)