FNB extremally disappointing

Hi, I have been in contact with Nelisa Skondo about a ***** case from 31 August. So today I went to the SAPS Detective department where they confirmed that the case was withdrawn because of no evidence. Nelisa decided to send me emails: Good day Ms. Charmaine Mr. ??? has to be the one who response back to us, we won’t be able to release the funds without his consent. Please note a repatriation of funds may be initiated on your account. The incident/ investigation is still pending. Please also note that you were deleted as an authorised transactor from Mr. ??? account on 24 August 2023, your profile was update. You initiated the transaction on the 29 August 2023 therefor it constitute as unauthorised transaction hence the reporting by Mr. ???. Yes you have been doing these payments since last year because he signed a full authorization for you to access his account, when he revoked the full authorization the online banking profile [ZOB] was missed and not deleted that is why you could still access the account but irrespective you still had no authority to conduct transactions on his account/s. Mr. ??? had withdrawn your full authority to transact from his account. I want to know who does she think she is to send me emails like this? I will not tolerate this kind of attitude. I want to report her! And I want to close my accounts with FNB if this is the way they treat you.