HM
HILLARY M

1 reviews | Active since Nov 2012

22 Dec 2018, 06:03

Fnb exposing clients to *****

Can fnb please explain to me why all of a sudden we have to go through our transaction statements every month to check of there are no bogus debits or deductions? Why are we even paying monthly fees for us to go back and check if our money is safe or not? This is not right that people have random access to our bank accounts and are allowed to commit such ********** transactions on fnb's watch. I suspect this is a new way of making money since they charge to reverse transactions. To add the salt to the wound, the call center agent now tells me the money is irreversible..... like how on earth is that possible that I can't reverse ********** transactions? This is where I tap out...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Dec 2018, 11:36
Official

Good Day Mr Mabusela, 

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Tel number: ***