FNB Experience as a Non National. Horror Story

I am an UK national trying to complete a money transfer of my funds in FNB back to the UK and the experience with FNB has ben appalling. It has been over 2 weeks and I still have not completed the transaction. I have received a plethora of misinformation, FNB representatives not responding to queries clearly set out in my emails and endless automated responses. I have escalated my complaint, which has still not been addressed, to the most senior person in the company. Lets see what happens today....