FNB: Excruciating experience. AVOID AVOID AVOID

I have (my company has) been an FNB Enterprise customer (for business) for ~20 years. I was given access to both the Enterprise and Online Banking platforms. Firstly my limits keep getting reset to a ridiculously small amount (usually every time there is an FNB Online Banking App update) which I have complained about previously. The amount of client time that FNB wastes on their clients behalf (seemingly without any care in the world) must amount to tens of thousands of hours. For all clients to have to continuously reset their banking limits ever month or so. I must have had to re-increase my limits 20 times as a result of these resets (and this process is often as excruciating as today's) No worries - its is the clients time (not FNB's time) that is wasted - FNB doesnt appear to have any care in the world about this. Majority of tasks (e.g. Limits increases) appear to have been removed from the FNB Branches to OnLine. I am certain that i am not the only client who continuously needs their limits updated. I need to do transfers of ~R15m today. I phoned the Enterprise and secondly OnLine Banking help lines. Somebody at Enterprise hung up on my first call after hanging for 25 minutes. I have now been hanging a second time for 55 minutes. The operator curtly bounced me to another number / queue after about 10 seconds without the foggiest idea of my banking limit issue / query.. Been now holding listening to "we are currently experiencing higher than normal call volumes" ("ABNORMAL VOLUMES" is the NORM btw - "ABNORMAL VOLUMES" is a lie.) .44mins and 5 secs and counting..... In the mean time (while holding for Enterprise / Online Sheran Moodley (Enterprise ) has just taken my call and bounced me to yet another hold for several more minutes. Lebogang Ratlhakwana got half way through an inaudible query / validation of my previous directorships and then we got cut off. He did not phone me back as he promised. Reswile (my relationship manager) (Whom i have never met) is now trying to sort this out for me. She promised to get back to me shortly an hour ago. This has taken the whole day . As CEO of my company and running an International finance business I do not have 30 minutes to waste on this brain-dead task - yet alone the whole day!!! Increasing limits really should be a very simple 1 minute operation. Extremely Poor service in the extreme from FNB. i have been an FNB client for 20 years. Sacha Sinowitch was a great relationship manager until recently , but recently FNB service has gone to seed and it is impossible to get even the most simple tasks done without wasting an inordinate amount of time. If you have several da7ys to spend on banking admin every month then FNB is for you. Otherwise look for another bank.. PS>> Resilwe has now phoned me back and said that my limits should be increased in an hour or 2. It is now nearly 3 pm and i have been on this all day and I need to pay out this afternoon or face financial penalties. I am not holding my breath.