CK
Chris K

1 reviews | Active since Oct 2014

04 Jan 2017, 19:26

FNB #EXCESS ITEM FEE - R1240

<p>Good day,</p> <p> </p> <p>I had x3 excess item fees debited from my FNB Gold Cheque account on 03/12/2016, 05/12/2016 & 06/12/2016 for transaction done on the 16/12/2016 for 5 items, 1 item and 2 item respectively, even though I only had 2 transactions on that day.</p> <p> </p> <p>The total amount of transactions done on 16/12/2016 amounts to 3. The Rand value of these 3 transactions amounts to ZAR 227.46. There was a positve balance in my Gold Cheque account during these transactions.</p> <p> </p> <p>The total amount FNB charged me for the EXCESS ITEM FEE amounts to R1240.</p> <p> </p> <p>Can a FNB representative please contact me and explain this to me as I believe this is a FNB service error.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Jan 2017, 16:27
Official

Good day Mr. chrisdk1

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***