Fnb ewallwt

I was sent an ewallet yesterday 11/11/2021 around 18:07 becouse it was too late for me to collect it little did I know that iwont get it at all,so I went to collect the money around 9:40 as the pin was going to expire around 10:07 so when I wanted to withdraw the money,the on screen message was written "incorrect number or pin"like iwas shocked becouse I got the massage in my everyday number,then I decided to reset a new pin then I got the same Message,I hope you will fix this Fnb