Fnb ewallet worst customer services

I've been struggling since 5 Msy to get my ewallet issue resolved. Each time I logged a complaint to the customer services they reply back asking for more info but when I reply to their email I get no response back. The same thing for all 3 times I tried, it leaves me on an automated reply. When I phone I wait forever and never get through.. The first consulted told me via email the funds are there, the second consultant said the recipient withdrew the funds.