FNB eWallet - Very Poor Service

We transferred money via ewallet, however when the recipients tried to obtain the pin by following the prompts, they get an error message ïnsufficient airtime"despite the fact that they have sufficient airtime.

Called the call centre to reverse the two payments and they charged R100 for the reversal - although the problem is with FNB.

1. Kindly refund the fee charged for the reversal. 2. Update your app in order to provide a better service to your clients. It is ********* to promote a service that does not deliver AND charge your clients in order to rectify the problems.