1 reviews | Active since Mar 2009
FNB EWALLET USELESS & COSTLY - CAPITEC SAVED THE DAY
I had a FAMILY emergency and ewalleted R500 to my sister. The pin did not work at the ATM but it reflected in my statement as debited. I ewalleted a second amount of R500 whuch was also debited from my account, but my sister could not draw the funds. The cell number was correct, the pin from FNB was used, the R1000 combined or both ewallets was debited on my account and reflected on my sister's side but the funds were not released. FNB YOU DID NOT HELP ME!!!!!! NOW YOU WANT TI CHARGE ME R50 FOR REVERSAL!!!!!!!!!!!!!!!!! WHEN YOUR SYSYEM FLOPPED, IS USELESS AND DID NOT PROVIDE WHAT YOU CLAIM!!!!!!!!
DISGUSTED! DISAPPOINTED! REGRET BEING A CLIENT FOR OVER 20YEARS!!!!!
CAPITEC HERE I COME!!!!!!! BECAUSE YOU SAVED THE SITUATION
Good Day Sume,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your private banker to investigate and provide feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Sume,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to your private banker to investigate and provide feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
