FNB Ewallet service stinks!!!

So, I was sent an Ewallet on 20.11.19- decided to leave it that night and get it the next morning, the pin expired so I dial *120*277# to get a new pin, worst mistake! I was given an error message: YOUR REQUEST CANNOT BE PROCESSED AS ACCESS TO THE MONEY HAS BEEN BLOCKED FOR 24 HOURS DUE TO YOUR PIN BEEN RESET OR REMOVED. FOR QUERIES CALL ***. I call the number and I was told my query would be escalated and i would receive feedback in 24 hours, it is now 24 hours and no feedback! I call the call centre back and I am told, turn around time is 24-48 Hours, Now really! I need that money, but must wait for FNB to drag their feet and decide when they ready to give me my money! So glad I am no longer banking with them! Service sucks............