CS
Cassandra S

1 reviews | Active since Oct 2018

09 Oct 2018, 10:18

Fnb ewallet ****. Fnb is profiting from cancelling ewallet without verifying . and blocking numbers for days. Costing us money and loss of business.

This is not on with fnb. I bank with them. However I accept payments from my customers with ewallet cause it's easy . on 2 occasions now. Customers pay and cancel. Why do they allow such?? It inconveniences. Now I have my money stuck. I can't use cause my number has been blocked. Why why why? My business now has to suffer. They don't verify before cancelling. I want access to my money. My cell ********** 089. And when I call the call centre. U wait for hours till airtime runs out. Its frustrating. Either way u lose money with fnb

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Oct 2018, 10:41
Official

Good Day Cassandra shobgwe ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***