FNB Ewallet refund NOT delivered as promised.

I recently sent an ewallet to someone for the amount of R1700. The recipient tried to draw R1600 and the ATM gave an error. They went to another FNB ATM and noticed that only R100 was available. Meaning R1600 just disappeared.

I logged the ticket with FNB about 3.5 weeks ago. I even went into a Branch and waited for 2 hours. Still Nothing after the branch escalated it to E-Wallet services.

I then received an SMS on the 13 May saying my money will be refunded on the 15th May. Still Nothing.

I have since called in regarding my reference number about 8 times in total. Each and every time I was told things like wait for two weeks (now into the 4th week) and also the consultants will send a email to the relevant department and still to date NOTHING!

I have never had an issue with FNB but this is truly trying my patience to the point that I have had to resort to this measure. I am tired of calling in and waiting, being transferred from a-z and being made promises that NEVER come to fruition.

All I want is my money refunded. 4 weeks later and still nothing from FNB. Very disappointing.