FNB ewallet nightmare

Sent an ewallet in July, the recipient tried to withdraw it same day, the teller gave him 2 different errors, first one was wrong number and 2nd one said check balance, when he checked the balance money was gone, he complained that he could not withdraw the money, escalated numerous times with FNB, only getting the same answer over and over, money has been withdrawn. It was not withdrawn, I keep telling them going in circles waisting my time sending me to the branch at lakeside, having to log another complain on a system which went dead with a Letitia Fortuin who commented on the system it has been withdrawn again, no proof given, no investigations, just shunting customers around, with no clear answers, one can see on the recipients phone, ewallet history it was not withdrawn, give me the teller balance, just passing the buck, for this reason after about 15 years I will move banks, can't trust them with small money, how will I trust you with big transactions