FNB Ewallet ISSUE

I called immediatly when the ATM did not give my ewallet money. It was deducted from my balance but NO money came out. The guy at FNB customer service send me form which was incorrect which i found out almost 1.5 week later as someone else gave me the correct email address. I have send already 2 emails no response. I expect to have the money returned into my ewallet balance by tomorrow.