FNB Ewallet fail

Someone sent my mother an Ewallet. When she requested the pin it gave her an error. We called the call centre and where given a different USSD because the number was apparently not registered for Ewallets. This option did not help when we tried to get a pin after trying it. I then called in and spent 35 minutes on the phone with Christopher only for him to tell me that the *120* and *130* USSD is down. I then explained that this needed to be fixed because my mother, who is a pensioner, is essentially stranded at an ATM with no money to get home. He said he would put me through to a senior and when he did this I was on hold for another 5 minutes before the call was cut (I have a screenshot showing the length of the call). In addition I have managed to type this whole complaint whilst holding on again for the 3rd time today (current hold time 9 minutes 15 seconds)