Fnb Ewallet

I made an incorrect Ewallet I Immeditaely contacted FNB to reverse it. I was then told this number is a Zero Easy Account and the ewallet goes through as a EFT. They sent me a reversal form and would have charged R320 which I did. I then phoned FNB in 5 working days to be told I must phone in 14 Working days which I did just to be told there is no evidence of my email and I know must go to any branch I am a disabled Pensioner with no Transport and I have now my Money. This is unacceptable, NO HELP from #FNB #Dissapointed