BM
Bongiww M
1 reviews | Active since Jan 2019
29 Dec 2019, 10:26
FNB Ewallet atm dispute
While me and my friend were with withdrawing Ewallet money in Mdantsane mall on the 24th of December the transaction was completed but no money came out of the atm, we went inside the branch we lodged an atm dispute so my complain is why does it take 14 days to solve the problem, we couldn't even enjoy Christmas day because we had no money because of FNB faulty atms and it looks like even new year is gonna be the same thing. FNB for such a big bank your service is very poor and to make it worse each an every consultant we dealt with all they can say was that we wait for 14 working days. Why 14 working days for something that is not even our fault. We need that money
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Replies (2)
FNB (First National Bank)'s replyOfficial
30 Dec 2019, 09:22Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Dec 2019, 09:22
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
BM
Bongiww M's updateReviewer Update
31 Dec 2019, 13:50The complaint is still not resolved by FNB, money not refunded your service is appalling.
BM
Bongiww M's update31 Dec 2019, 13:50
Reviewer Update
The complaint is still not resolved by FNB, money not refunded your service is appalling.