FNB ewallet and their Cycle

I am extremely disappointed with FNB and the way they are handling my query. On 1 October 2024, I send ewallet and I was charged R80, I immediately went onn the secure chat to query the charge because R80 seemed too much for ewallet. The consultant's first response was reverse the ewallet, I told they that I did not want to reverse but rather understand why I was charged R80. They explained about my cycle (I get 2 free ewallets then get charged thereafter). I was told that I was still in my cycle and it was ending on 1 October hence the charge. They went on to ask if I had received the instructions to reverse. This made me believe that reversing my ewallet will cancel the transaction and so I will get my R80 back and I will then ewallet on the next cycle (2 Oct) so avoid charges. Well, I was then charged R18,50 for the reversal and I was told that the R80 is an ewallet charge and will not be reversed. Today (2 Oct) here I am with the information given from yesterday that my new cycle starts after the 1st of the month, I made the ewallet again and guess what I was charged R80 again. But yesterday the consultant told me that my cycle runs until the 1st today is the 2nd so I should be getting charged for ewallet.A cycle should be one calendar month in my opinion.