Fnb ewallet

So trying to send ewallet to myself and I never recieved an sms. The first time was R500. Went to Tygervalley mall and the manager was kind enough to assist. It took me one hour on the phone with no result to try get a new pin from FNB. The second time I ensured that I had my number placed correctly, with the receive sms mark ticked on my side. Still no sms. Ive lost R1000 because I cannot get through to FNB to correct this, There is no alternative to rectify the problem other than holding on a line for more than an hour and nothing gets resolved