Fnb EWALLET

I have a query with the EWALLET department. I have since logged a call since last year December, and each time i call I get someone new with a new story. I sent someone an EWALLET of R1400 on the 18th of December, unfortunately that person could not withdraw it for some unknown reason. I phone the ewallet service desk to assist with reversal, at first they could not pick up the transaction. I went to the branch, they tried to send it to recall account. They couldn't assist also, said they do not do reversals for ewallet, only the EWALLET department can assist. I phoned the EWALLET department, AGAIN! NOW THEY COULD FIND THE TRANSACTION, SAID I SHOULD WAIT FOR 30 DAY, THEY PROCESSED THE REVERSAL. ITS NOW THE 2ND OF MARCH, NOTHING HAS HAPPENED. I JUST PHONED NOW, I AM BEING TOLD THEY CAN'T SEE THE TRANSACTION AS IT IS OLD. I HAVE BEEN RUNNING LIKE A HEADLESS CHICKEN FOR 1 THING AND I AM NOT GETTING ANY HELP. THIS IS REALLY UNCALLED FOR