Fnb ewallet

Had a problem withdrawing an ewallet sent to me by a friend, called fnb a couple of times nd still no feedback from them. I dont know what to do with them now bcos i feel ******. When i called them the 1st time i requested a reference number but the lady told me it will be sent through an sms of which till today i hvnt recieved, the 2nd time i called they could not help me coz i ddnt have a referrence number but could transfer the call back to the lady who helped me the 1st time i called nd that lady told me she cant see any ewallets on my number nd she cut the call