FNB ewallet

Ewallet was sent to me on 23 September which was withdrawn. The a 2nd sms came through for another transfer which i then few days later credited to my FNB account. Then 2 debits and FNB system correction were reflecting on my ewallet account. I have called them on 3 occassions to be told it has been escalated but on a call today the lady said there is no escalation and I have been **** to. He put me on hold for over 15 minutes till i dropped the call. FNB im lost for words being a new client. You have lost my and my families services