Fnb ewallet

Hi I am not banking with fnb but I use their ewallet service and someone send me money through ewallet and I cannot access the ewallet as it is block and I called fnb so many times and no one can help me they keep on making empty to call me back or put me on hold for so long …my first call to fnb we spoke to Irene/Iris and she said the person that sent me money reversed the money and when we called the second time she said sorry actually the ********** department blocked my ewallet she did put us through the ********** department and the lady from the ********** department said her colleague is the one that blocked the ewallet and that she will ask for more information and call us back we waited for more than 5 hours no one called us and we called back another agent said our matter has nothing to do with the ********** department and she will ask for more info from their supervisor and put us on hold for more than 15 minutes with no help this is the worst service