FNB EWALLET

Good Day This is my second complaint that I am logging I received a priority reference number thinking that my ewallet issue would be resolved. To my suprise no one has contacted me I have been on the phone every day since the 16 June 2020 to sort out this issue of a hold on my ewallet to be uplifted. I am so disappointed in the service that I have received over the past 37 days trying to sort out this query. Till now I have received no positive response from team leaders whom I believe need to resolve this issue. Please could someone assist me in this matter urgently. I have run out of options on what to do. I have spent endless hours speaking to agents. PLEASE COULD SOMEONE TAKE THE RESPONSIBILITY TO ASSIST ME.